Broadview Networks has licensed the TeleLink solution from Nashville-based Equinox Information Systems.
Broadview will use the platform for usage analytics and to generate needed reports, including quality of service statistics and rural call completion reporting. TeleLink provides visibility to all of Broadview’s usage data, which allows them to use it for a wide variety of business decisions. They also elected to further leverage their TeleLink implementation by including the FCC Rural Call Completion Reporting module.
Equinox iand Broadview have had a business relationship since 2006, when Broadview first began using Equinox’s fraud management system, called Protector.
“Usage data is the necessary foundation on which many key business decisions are made,” said Broadview’s SVP of network services, John Carr. “TeleLink not only lets us access the needed data, but it also automatically collects and consolidates this information in one system, giving us expanded reporting and analytics abilities.”
The TeleLink usage analytics platform allows data to be filtered based on configurable parameters and included on any number of ad hoc reports, and it automates the collection, aggregation, summarization and reporting of the data. The FCC Rural Completion Reporting module will allow Broadview to generate the required summary and detail reports on rural completion statistics per the FCC’s requirements.
“We value the long-standing relationship we have with customers like Broadview Networks,” said Equinox executive vice president David West. “Our personal involvement with customers ensures that we fully support their ongoing efforts to protect and optimize revenue. We appreciate the trust Broadview Networks has placed in us with regard to this reporting and usage analytics projects.”
