Windstream has launched its new Carrier Solutions Portal, which allows the company’s wholesale customers price, submit and manage Windstream orders.
The consolidated interface encompasses Windstream’s nationwide footprint, including all acquired networks, as well as heritage CLEC and ILEC properties. It also includes key components such as a quote manager, order worksheet and an order manager.
The Windstream Carrier Solutions Portal can directly flow an order from pricing to installation, so it eliminates the need for carrier customers to navigate multiple tools and rekey data into separate interfaces. The application enables faster and more accurate price quotes, improves order submission and efficiency and also provides enhanced order status visibility for more seamless service installation and completion efforts.
“The new Windstream Carrier Portal was developed and customized to address the very unique needs of the carrier space and is a direct result of input and feedback from our customers,” said John Nishimoto, Windstream’s vice president of wholesale business development. “Our carrier customers are seeking a single system that can consolidate pricing, request services and intelligently pull stored information specific to their account and network interconnects – ultimately, they need a tool that can manage the process from quote request to installation. Windstream’s new portal meets this need, delivering on our ‘smart solutions, personalized service’ brand promise.”
The Windstream Carrier Solutions Portal offers the ability to price and order private lines, waves, carrier Ethernet, MPLS aggregation, dedicated Internet and DS1 aggregation services with a design that adjusts order forms based on the selected service type. It also provides visibility into order status.
“Ease-of-use is a key component of a self-service portal’s ability to improve the customer experience and thereby influence future purchasing decisions,” said Fedor Smith, president of ATLANTIC-ACM. “Our research indicates that amongst wholesale buyers, a portal’s capacity to provide automated quoting ranks higher than all other web portal functionality as a driver of purchase when selecting a provider, while standardized and transaction-based portal functionality can contribute to the customer’s perception of how easy it is to do business with a carrier, another key driver of purchase.”
