XO Communications has released an integrated hosted PBX and contact-center-on-demand solution for businesses, available via channel partners. It provides telephony and contact center features hosted in the XO cloud, and it’s aimed at lessening companies’ administrative overhead.
“In today’s complex and ever changing global business arena, companies no longer must own their telephony and call center IT environment, nor do they have to self-manage it,” said Jake Heinz, vice president of marketing at XO. “Instead, IT organizations can offload some or all of the responsibilities to a trusted partner, like XO Communications, and benefit from reduced operational and capital costs and improved efficiencies,” he added.
XO Hosted PBX comes with a full suite of voice and network services, IP desktop phones and direct access enterprise voice calling features including click-to-call, forward, transfer, single number reach and anywhere access to communications. The Contact Center on Demand service provides a virtual infrastructure to support call center agents with inbound call routing, administrative reporting and queue management.
The integrated telephony and contact center solution’s cloud-based design supports spikes in communications demand due to seasonality demands or other business fluctuations, simplifying staffing and scheduling. It can also be used to unify on-premise and at-home workers through a single communications solution. Employees and contact center employees can work as if they were located in the same physical building, no matter where they are located throughout the enterprise.
Delivered over the XO network, the cloud-based telephony and contact center solution eliminates premise-based costs of traditional IP-PBX and automatic call distribution (ACD) offerings such as investments in capital, licensing, support staff, overbuilding of infrastructure to accommodate usage spikes, multiple disaster recovery sites, maintenance and upgrades. It thus provides a predictable monthly cost.