Fonality, the SMB-focused business phone and contact center provider, has been awarded two patents by the U.S. Patent and Trademark Office. One is for the functionality for Fonality’s Heads Up Display (HUD) Web Launcher; the other is for a system providing single-click enterprise communication.
Those patents are the latest received for a series of nine innovations in the Fonality Heads Up Display, a unified dashboard interface that connects users to a range of communication tools – including phone, chat, email, SMS and voicemail.
“Fonality has a rich history of innovation, and I’m thrilled to see the functionality of our Heads Up Display solution recognized by the U.S. Patent and Trademark Office,” said David Scult, CEO of Fonality. “We’re excited to continue raising the bar in providing a streamlined communication experience for small and midsize businesses.”
“System and Method for Event Driven Browser Launch” was issued Patent No. 8495653 on July 23. This tool provides customers the ability to do simple database queries based on caller ID, and offers a screen pop of customer information within a CRM tool. In addition, the Web launcher provides users the ability to click to call a number within the CRM application, and is easily integrated with any CRM solution.
“System and Method for Providing Single Click Enterprise Communication” was issued Patent No. 8499246 on July 30. This click-to-call functionality is a key feature of Fonality’s HUD, and allows users to easily click on a contact card and call, chat, email, send an SMS or leave a voicemail.
The first in this series of patents, “Intelligence Presence Management in a Communication Routing System,” governs the routing of inbound communications based on a user’s profile and presence, and was issued in January 2012. The second and third patents were announced earlier this year. “System and Method for Distributed Communication Control Within an Enterprise” provides control over communications of users within an enterprise. “Universal Queuing for Inbound Communications,” helps direct inbound communication and selects an appropriate agent to receive the communication.
