Zilliant, a pricing lifecycle management company, expanded its leadership team with the addition of Lauren van Heerden as SVP, customer experience.
In this role, she will focus on providing CX to drive impact and success.
van Heerden joins Zilliant with over 30 years of global expertise across customer success, professional services, partnerships and product innovation, including with Salesforce (global leader for industry cloud customer success) and Brookstone (CIO). Most recently, Van Heerden transformed a major ecommerce retailer company’s customer success, professional services, and support organizations, modernizing their global operations.
“As we continue to accelerate our growth and transform our business, building strong customer partnerships is crucial to our success,” said Zilliant CEO, Pascal Yammine. “Lauren’s substantial experience and passion for building high-performing teams and driving business outcomes will be instrumental in taking our customer-first mindset to the next level.”
“Joining Zilliant at this pivotal moment in the company’s trajectory is incredibly exciting,” Van Heerden said. “Zilliant’s dedication to customer success aligns perfectly with my passion for helping customers drive value.”
