BCN, a provider of managed network and technology solutions, has hired Frank Jacquez as senior director of learning and enablement. Jacquez will lead a newly formed Learning and Enablement organization focused on workforce readiness, performance consistency and scalable growth across the business, officials said.
As part of the initiative, BCN will introduce multiple development tracks including leadership training, technical certification and an AI fluency curriculum, all designed to “better support employees, partners and customers,” the company said.
“As we grow, consistency becomes just as important as speed,” said Richard Boudria, chairman and CEO of BCN. “Learning and Enablement ensures every employee and partner understands our solutions, our standards and how we serve customers. AI training is one piece of that, but the real goal is building long-term expertise across the organization.”
The Learning and Enablement function will consolidate onboarding, technical education, professional development and partner readiness into a single framework tied directly to business performance. It includes channel partner enablement and consultative sales training as well as leadership development for managers and emerging leaders.
Within the Learning and Enablement framework, BCN’s AI fluency track will focus on practical workplace applications to help employees use approved AI tools to research, analyze information, improve productivity and streamline workflows. The training will also emphasize responsible use, including customer data protection, oversight and appropriate decision-making, the company said.
“AI is becoming part of everyday work, not a standalone skill,” Jacquez said. “Our responsibility is to teach employees how to apply it correctly where it adds value, where human judgment matters, and how to maintain customer trust while using it.”
Jacquez will report to Jeanne Duca, chief marketing officer, and will oversee the development of BCN’s centralized learning ecosystem.
He joins BCN from US Cellular, where he led learning and development programs in the technology sector for 23 years. He holds a Master of Education and has experience building performance-based training aligned to operational and revenue outcomes.
During his first 90 days, Jacquez will assess organizational skill readiness, define certification pathways, launch initial learning tracks, and establish measurable performance metrics, the company said.
