Ooma has announced new enhancements to its Remote Device Management (RDM) platform for AirDial, a leading solution for POTS replacement. The new features deliver greater visibility, control and reliability for mission-critical analog devices.
The latest updates, available through AirDial 2, introduce several new capabilities designed to help organizations better monitor connected equipment, improve operational awareness and support compliance requirements.
- Equipment disconnect detection: Unique to AirDial, this feature detects when devices are unplugged from AirDial ports and enables notifications to help ensure critical equipment remains in place.
- Extended off-hook alerts: This feature notifies users when devices are left off-hook without an active call for more than 120 seconds.
- Enhanced device status visibility: The platform now includes real-time port status in RDM, including active use indicators and connection status for monitored devices.
- Expanded call log location data: Adds device address and remote number location details to call logs and reports.
- Improved analytics: Extends historical charting data to up to 30 days for better trend analysis.
- Partner and search enhancements: Introduces new partner controls and usability improvements to global search.
“These enhancements give our customers deeper visibility and control over their analog infrastructure,” said Thad White, vice president, product management at Ooma. “From detecting disconnected devices to ensuring phones are not left off-hook, we’re aiming to innovate in ways that improve reliability and peace of mind—especially for organizations that depend on these systems for safety and compliance.”
The new features are available with the latest AirDial client firmware and can be enabled through the RDM interface.
