ADTRAN has launched the ProCare Help Desk for resellers and service providers offering ADTRAN’s ProCloud wireless LAN (WLAN) managed services. Managed service providers can bundle ProCare Help Desk into their service offering, which includes a round-the-clock, “first response” resolution of connectivity issues for end-users and guests accessing the wireless network.
“ProCare Help Desk provides the comprehensive, always-on support that managed service providers need to round out their service portfolio and capture new revenue opportunities,” the company explained. “Many managed service providers face a help desk challenge. Traditionally, these providers are either burdened to offer help desk support themselves—if they have the IT staff, expertise and bandwidth to do so—or partner with a third party for additional help. This complicated support network can add significant costs and make problem resolution a confusing, blameful and time-consuming task.”
Resellers and service providers can offer the option as part of a turnkey, private-label managed service offering. It allows them to address the unique needs of customers with multiple locations, a large number of rotating wireless users (guests, students, renters, etc.) asuch as vertical markets like education, hospitality, retail, restaurants and so on.
“ADTRAN continues to develop innovative tools and programs that provide its partners and customers with the guidance needed to optimize solutions and manage advanced networks. ProCare Help Desk is a natural evolution of our existing support services, and an exciting addition to ADTRAN’s expanding ProServices portfolio. Managed service providers will leverage ProCare Help Desk to offload IT burdens, maximize their business strategy and enter new markets faster.”
ProCare Help Desk is also available to businesses that have deployed ADTRAN’s vWLAN solution on-premise. These businesses will receive the same ADTRAN expertise and support to ensure their own wireless network users experience excellent customer service.