Avaya has enhanced the Avaya Learning Virtual Campus—the company’s online 3D learning environment—with unlimited access to mentoring and practice lab sessions with virtual instructors, and a streamlined curriculum representing Avaya’s solution concentrations in unified communications (UC), contact centers, small and mid-sized enterprise (SME) markets and networking.
The Avaya Learning Virtual Campus environment is powered by AvayaLive Engage, which enables users to interact with others in a virtual environment using avatars, spatial audio and other immersive collaboration tools. For instance, other features of the Avaya Learning Virtual Campus now include drop boxes dispersed throughout the campus and on individual learning floors containing downloadable reference materials, news and announcements, and instructor offices for private consultations.
Users can access the new concentrations by visiting one of the five solution level buildings in the Avaya Learning Virtual Campus. The hope, the company said, is to simplify and speed how partners and customers train, learn and complete credentials for Avaya solutions.
Avaya also has introduced Collaborative Learning Licenses, which define a student’s level of access, including the ability to download reference materials such as eBooks and take online credential tests where applicable. Access to new content and updates are made available for a one year license term.
Collaborative Learning Licenses are first offered for Avaya IP Office, the company’s flagship UC solution for businesses with up to 1,000 users. More Collaborative Learning Licenses for UC, networking and contact center products are planned to be available later in 2013.
Collaboration Circles let users enter a spot, raise walls and create a private space to have conversations that can’t be heard outside of the virtual walls. And, a virtual lobby and help desk offers schedules and appointment capabilities, and a 150-avatar capacity auditorium for large presentations, events and seminars.
“Today’s learner is very familiar with virtual environments—whether through gaming or social media—making this an attractive option for users when compared to physical classrooms,” said Tom Mitchell, senior vice president at Avaya Global Sales. “People are extremely busy, so we brought Avaya innovation to the process in which we train and accredit partners and customers to accommodate today’s hectic lives. The Avaya Learning Virtual Campus makes it easy to access all of the resources necessary when gaining solution expertise, and enables Avaya to increase the speed in which we deliver courses to market.”
