Axia Technology Partners is rolling out the latest version of its unified communications (UC) platform, Kerauno.
Launched in October 2014, Kerauno features an icon-driven dashboard, and drag and drop functionality..
“We wanted to create a platform that wasn’t just a next-gen PBX,” said John Harden, lead software engineer on the project. “No one should have to put in a support ticket to get a simple call flow created or have someone’s name changed.”
The latest version includes the following features:
- Anytime, Anywhere, Any Device Mobility allows users to access Kerauno from a cell phone, tablet, desktop, laptop or any device with Internet connectivity.
- Softphone Support creates a hardware agnostic environment enabling phone calls from any Web-connected device.
- REST-driven API allows integration with almost any third-party software, including a customer’s proprietary business software.
- Active Directory Support provides single sign-on capability and automated phone extension implementation.
- Desktop Client for both Macintosh and PC users provides quick and easy access to the platform without launching a browser.
- Fully Integrated Video for use on softphone clients and handsets with video capability.
- On-Screen Software Docking enables you to view and access third-party, browser-based software in the Kerauno dashboard.
- DID Fax enables the user to send and receive faxes through the same phone number that is used for calls.
- Increased Call Reporting from trunk analytics to queues to agent levels.
- Expanded Device Compatibility enables Kerauno to work with more makes and models of phones, alleviating the need for companies to buy new hardware.
“Our software development team has done a fantastic job of responding to the needs of our customers,” said Josh Ross, owner and managing partner of Axia. “Their ability to create solutions for business workflow challenges not only satisfies a specific client need, it also makes for a better overall product.”
Over the course of the coming year, Axia will be migrating existing customers from its older PBX platform, Axia Advantage, to Kerauno.
“Anyone can read about the features in a VoIP system, but moving from an old analog phone system to Kerauno has been a definite eye opener,” said Cory Palmer, SVP of technology at Citizens Bank, an Axia customer. “The list of features packed into Kerauno is astounding, and I know my users haven’t even scratched the surface yet.”
