Channel-centric value-added services provider BCN Solutions Express has expanded its SIP trunking portfolio to target both SMBs and multi-location businesses like those running contact centers, customer service centers and other locations that require a large amount of outbound calling, and those looking to implement unified communications or cloud services.
With SIP trunking, calls are converted to IP and routed through the Internet over a data connection rather than through the PSTN, eliminating the need for T1 PRI circuits. Channel partners can instead combine customers’ voice and data communications into one system, eliminating monthly recurring charges associated with maintaining two distinct voice and data networks.
The BCN Solutions Express offerings allow customers to keep their existing phone equipment and features, and they can keep their current phone numbers and/or add new numbers from over 10,000 cities in the US or 60 countries around the globe with free calling between sites.
The portfolio also supports a full cadre of IP collaboration services, like instant messaging, presence applications, white-boarding and application sharing, video calling, and full-blown unified communications.
Channel partners can also bundle the service with a range of data connections as part of the custom network services offering. BCN Solutions Express works with partners to identify the best access solutions to meet customers’ specific data, voice and cloud needs and requirements, across lit fiber, dark fiber, cable access, copper or a mix. It provides design and planning, offering multiple options for quality, scalability and economics, and then oversees the implementation until completion.
“Our goal is to embrace new opportunities for our partners to build fresh revenue streams, while serving their customers in a unique, consultative way,” explained Mike McCrosson, executive vice president of sales and marketing for BCN Solutions Express. “We want to give our associates the tools to offer the best footprint, product set and pricing combination for any customer, including growing innovations like SIP trunking solutions.”
For call quality, BCN Solutions Express’ SIP trunking portfolio uses patented technologies that allow the system to monitor, analyze and react to the continual changes that occur throughout the network. The company said that it analyzes SIP signaling, node performance and IP metrics in near real time, to identify and rectify service degradation before it can affect the end user’s experience.
“Our focus is working with our partners to develop and sustain sales,” said Tom McCrosson, president and CEO at BCN Solutions Express. “Most of our agents are more consultative and client-oriented, and that’s why we have a client base. We focus on giving them every option they need to design the perfect solution for their customers–spanning applications, services and both primary and redundant connectivity.”
