Case Study: Cabot Risk Strategies Selects Ooma Office

Ooma has announced that Cabot Risk Strategies, an independent insurance broker and corporate benefits manager, has selected Ooma Office business phone service to keep its team connected in a new hybrid environment where some employees are working from home and others are spending part of their work week in the office.

Cabot Risk Strategies, based in Woburn, Mass., was unhappy with the fixed contract terms and poor customer support from its previous provider of cloud-based phone service. After a review of providers, Joe Callahan, CEO of Cabot, chose Ooma Office.

In early August, Cabot activated 120 extensions covering all employees as well as dedicated lines for client services such as billing, claims and medical records, to receive faxes and for conference rooms.

Ooma Office is a cloud-based phone system designed to help small and mid-sized businesses enjoy the same advanced communications features as large enterprises. A curated set of advanced features, managed through an easy-to-use online portal, include a virtual receptionist, ring groups, call park, voice mail messages delivered by email, music on hold, extension dialing and a mobile app for staying connected on the go. Service starts at just $19.95 per extension per month, with no long-term contracts, and customers can choose between traditional analog phones, IP phones or a virtual deployment with no hardware.

“We’ve now got a third of our employees coming into the office every day, on a rotating basis, and they need access to their business phone line whether they at their desk, at home or on the road,” said Callahan. “The call management features in Ooma Office, especially extension dialing between locations and the mobile app for smart phones, are extremely important in keeping our employees connected to each other, our clients and our carriers.”

According to Ken Narita, who is VP of business marketing at Ooma, Cabot Risk Strategies is a great example of how cloud-based phone service can help businesses meet the new “work from anywhere” challenge.

“Features in Ooma Office such as the mobile app, the 24/7 virtual assistant, ring groups, voicemail messages sent to email, virtual fax, and others level the playing field for small and mid-sized businesses who don’t want the cost and complexity of big enterprise phone systems,” Narita explained.