Central Interconnect has added ShoreTel products and services to its line card–and is hiring five full-time employees with in-depth experience in the voice and data fields.
As one of the largest professional A/V, sound and communication systems companies in West Michigan, Grand Rapids-based Central Interconnect is expanding its telecom and unified communications portfolio with the deal. It said will continue to support the Toshiba UC systems used by customers until they are ready to replace them.
“We are particularly pleased to enter into this new vendor relationship with ShoreTel, which has a wide range of unified communications solutions, both premise and in the cloud,” said Central Interconnect COO Des Mathiasz. “This new relationship will be particularly valuable for our customers that have invested in Toshiba phone systems, as that company is exiting the telecommunications market.” Mathiasz said Central Interconnect
ShoreTel, based in Sunnyvale, Calif., states on its website that the company is “focused on taking the complexity out of communications. That’s why our award-winning products and services consistently outperform the competition on flexibility, customer satisfaction and lowest total cost of ownership, giving organizations worldwide the power to access information faster, collaborate more easily, and connect anywhere, anytime, and on any device.”
He added that Central Interconnect has a team of outside service technicians, trucks, tools, test equipment and a complete stock of repair parts to react quickly to problems and minimize downtime.
“The company’s installation technicians are factory-trained and certified for the franchised products it sells,” he said. “Central Interconnect has beefed up its sales and service capabilities with the addition of three sales, lead voice/data engineer Randy Wood and two other experienced technicians.”