Comet Global Consulting has opened its second Global Customer Interaction Centre, in Atlanta. It supports Comet services in North America and complements the existing center in Barcelona.
Comet Customer Interaction Centres offer marketing expertise and technical capabilities to support clients in their operational marketing and CRM application implementations. Comet provides consultancy services that deliver strategic CRM, marketing and decisioning solutions to clients based on a range of technologies.
“The demand for Comet expertise continues to grow globally,” said Paul Skinner, managing director of Comet Global Consulting USA. “Our reputation is to provide the right mix of skills to deliver client projects quickly and within budget. Our new Customer Interaction Centre in Atlanta supports our ability to grow further, to offer a global 24/7 operation as well as to offer a broader range of services to our local customer in the USA.”
He added, “We chose Atlanta as our base because it has pool of innovative and skilled resources and is an easy hub for global flights enabling us to provide the onsite, near-site and off-shore mix of capabilities that our customers need.”
The goal is for the Atlanta Centre to grow to more than 40 staff this year and beyond as needed. In the past four years, Barcelona has grown to more than 100 skilled, multilingual workers. Initial clients in the U.S. include Verizon, HSN and Comcast.
“It is with great pride that Comet have established their second Customer Interaction Centre,” said Ian Hopkinson, group managing director of Comet Global Consulting. “Following on from the success of the Barcelona CIC in Spain with capacity for over 150 staff, we look forward to replicating the success in Atlanta to serve the local market and extend our global services.”