ConnectWise Acquires SmileBack

ConnectWise, a software company dedicated to the success of IT solution providers, has acquired SmileBack, a customer experience solution provider.

The acquisition will pair ConnectWise’s IT solution provider software and services platform with the industry’s premier customer feedback system designed specifically for MSPs from SmileBack.

Designed to help MSPs gauge and improve customer experience, SmileBack’s surveying and reporting tools make feedback abundant and actionable.

SmileBack provides instant feedback, allowing businesses to save time, optimize service and improve the client experience. With this feedback, businesses can see data, analyze the information and take action to improve customer satisfaction, net promoter score and retention.

SmileBack’s customer experience solution helps inform and optimize business operations. After every service transaction, SmileBack puts customers one click away from one of three emojis that will unlock a world of increased customer loyalty, boosted morale and higher retention.

For nearly 40 years, ConnectWise has been committed to enabling and empowering partners to realize their vision of success.

SmileBack, which has deep integration with ConnectWise Manage, will be available for purchase as a standalone product. In addition, ConnectWise intends to expand and broaden the integration of SmileBack capabilities into the new ConnectWise Asio platform.

For more information, visit ConnectWise.