Dialpad, which is known for its AI-powered communications intelligence platform, appointed David Sudbey as chief customer officer (CCO). Sudbey, a 20-year veteran of Genesys, will focus on advance the company’s vision of offering human-first, AI-enhanced CX.
The company has also expanded its global leadership with Kevin Williams (associate VP of sales, Philippines), Ross Jack (director of channel, EMEA) and Raymund Catli (country manager and director of customer success, Philippines).
Prior to Dialpad, Sudbey was Genesys’ CCO. Most recently, he led customer success initiatives at startups such as Cogito, where he served as CCO and president. In this role, he will focus on accelerating enterprise AI adoption and ensuring customer success across Dialpad’s global footprint. His background in communications, customer experience and AI positions him to champion Dialpad’s AI-powered communications intelligence suite.
“The greatest value comes from focusing on real customer pain points to drive measurable business outcomes,” said Sudbey. “At Dialpad, we recognize this and work every day to enhance customer interactions with practical AI. Voice isn’t dead – it’s likely to grow rapidly as the most natural way to communicate. Companies need an application layer like Dialpad that provides real-time AI coaching to sellers and support agents as well as AI business insights to improve customer experience.”
