Edgewater Networks and Polycom have completed interoperability testing of the Two-Way Active Measurement Protocol (TWAMP), and will now offer it as part of the Network Edge Orchestration platform and unified communications (UC) endpoint software, respectively.
TWAMP equips service providers with actionable intelligence through key performance indicators such as jitter, latency, and packet loss, adding time stamps to endpoint measurements for greater accuracy and accounting.
Going forward, TWAMP data will be transmitted directly into Edgewater Networks’ EdgeView Service Control Center for centralized management and control of UC deployments. With TWAMP deployed on EdgeMarc intelligent edges and Polycom UC endpoints, providers can create a test “stream” that emulates the data stream that is experiencing a defect. This holistic view of how packets are being handled offers:
- Real-time troubleshooting to quickly diagnose issues such as low voice quality scores or a malfunctioning Busy Lamp Field on the UC endpoint;
- Scheduled measurements to ensure continuous service level management;
- Measurements for triggers or events like low MOS threshold; deregistration of a certain percentage of UC endpoints over a specified period; or unresponsive UC endpoints to application layer control messages.
“The certification of the TWAMP functionality in the Edgewater Networks QuickConnect Interoperability Lab validates the seamless integration between Edgewater Networks and Polycom to provide a best-of-breed UC Analytics solution,” said Jennifer Kidd, vice president of business development for Edgewater. “As we continue to witness the depth and breadth of UC analytics growth, providers must have a way to capture and process that information to proactively identify and remediate issues on the customer LAN.”