Enghouse Interactive has been named a NACR Preferred Partner.
NACR will work with Enghouse Interactive to integrate hardware, software and applications into end-to-end multivendor solutions for diverse markets.
“For more than a decade, NACR has successfully partnered with Enghouse Interactive (formerly Zeacom) to help customers migrate their communications from simple voice to today’s multi-channel, multi-platform solutions,” said Bret Lathrop, contact center practice lead at NACR.
NACR established its Partner Program to identify top partners, nurture long-term relationships, and promote partner solutions with customers. Companies can qualify for one of three tiers of partnership based on criteria including national presence and regional support, ease of doing business, revenue, lead generation, parts support, technical training and customer service.
“We are honored to partner with an organization as tenured as NACR, a well-respected company with a track record of delivering exceptional value to customers,” noted Ernie Wallerstein, president of Enghouse Interactive channels for North America. “Our solutions ensure that when customers connect with an organization’s support, helpdesk, or service team, their needs are resolved quickly and efficiently, whether by phone, email, SMS, social media, chat, IVR, or self-service web interface. As an NACR Preferred Partner, we are eager to capitalize on the myriad opportunities to reach potential customers who could benefit greatly by the solutions offered by NACR and Enghouse Interactive.”
