Fluent Commerce, Perficient Roll Out Perficient Omnichannel Accelerator

Fluent Commerce, a cloud-native distributed Order Management System (OMS) provider teamed with digital consultancy Perficient to release of the Perficient Omnichannel Accelerator. This offering leverages the existing Fluent Order Management Connector for Adobe Commerce.

The Perficient Omnichannel Accelerator benefits merchants and brands looking to implement an omnichannel fulfillment process with a reduced implementation timeline while integrating data flow among complimentary commerce applications. Based on Fluent’s cloud native SaaS platform, it allows for the modern architecture today’s merchants and brands need to meet consumers’ demands in the market now and into the future—both online and in physical stores.

Perficient’s Accelerator, along with Adobe Commerce and Fluent Order Management, arm retail associates with the tech they need to efficiently get their job done while providing a superior consumer experience.

The combination of Perficient’s Accelerator, Adobe Commerce and Fluent Order Management enables data replication between Adobe Commerce and Fluent Order Management, reducing deployment configuration time. Users can expect all the essential features of a modern order management system, including real-time product availability enabled for key points during the customer experience, synchronization of master data, and tracking and management of the entire order lifecycle, including reverse logistics.

“We are excited that users can now reap additional benefits thanks to the work and dedicated efforts of the Perficient team,” said Chad Hooker, VP Global Channel & Alliances at Fluent Commerce. “The Accelerator only further boosts the benefits of the Fluent Order Management Connector, and this partnership clearly illustrates what happens when world-class industry expertise meets world-class commerce technology. The enhancements provided by the Accelerator from Perficient allows our joint customers to rapidly see composable commerce in action.”

The Fluent Order Management Connector for Adobe Commerce automatically enables interfaces for customer-facing and omnichannel order execution processes, including:

  • Buying Online Pick Up In-Store (BOPIS) / Click and Collect
  • Physical store fulfillment; and
  • Inventory orchestration across drop ship vendors (DSVs), third-party logistics (3PLs) providers and warehouse management systems (WMS).

“The current global environment is drastically changing consumer expectations,” said John Ambrose, GM of Commerce with Perficient. “For retailers specifically, the ability to implement more omnichannel fulfillment capabilities has become a must-have necessity rather than an optional feature. The partnership between Fluent and Adobe addresses the complexity surrounding omnichannel requirements and the challenges sellers face to meet ever-changing consumer preferences. Utilizing the Fluent Commerce Connector, Perficient’s experience will help merchants reduce implementation costs and downtime and deliver a modern architecture they desire to engage customers into the future.”