Freshworks named Srinivasan Raghavan as its new chief product officer (CPO). Raghavan – who has over two decades of leadership experience in the enterprise SaaS industry – will lead and scale product strategy and vision for its people-first AI service software, which focuses on delivering CX and EX.
Raghavan joins the Freshworks executive management team, reporting directly to president and CEO, Dennis Woodside.
“Srini is a key addition to our team to lead innovation that delivers a scalable trajectory for growth across our three key business priorities: employee experience, artificial intelligence and customer experience,” said Woodside. “Srini’s track record driving enterprise growth and managing complex multi-product scaling efforts coupled with his bold vision for the future of AI, make him uniquely qualified to lead our CX and EX product strategy.”
Raghavan most recently served as CPO for RingCentral. Prior to that, he was SVP of product, Five9, and held strategy and product leadership roles with Cisco in the Applications Software and Collaboration Business units. His technical expertise, which is rooted in his engineering background, is complemented by his experience in product management, user experience and corporate strategy and development.
“Joining Freshworks at a time when AI is unlocking new possibilities for businesses worldwide to drive growth and improve operational efficiency is an incredible opportunity,” said Raghavan. “By continuing to integrate AI and workflow automation across the Freshworks platform and solutions, we can add significant customer value and shape the future of CX and EX together.”
