GoTo, a business communications and IT support platform, announces today updates to its GoTo Partner Network, including a new GoTo Resolve offering designed for managed service providers (MSPs) as well as streamlined sales and demand generation support for all partners with its Partner Concierge Program.
The offerings were designed to address channel partners’ pressing challenges, empowering organizations to streamline setup and day-to-day operations, grow their business and serve small and medium-sized businesses (SMBs).
GoTo Resolve for MSPs allows them to meet evolving needs of SMBs with frictionless, fast and flexible support, without a hefty price tag. The solution provides MSP-specific account administration and reporting features, professional services automation (PSA) integrations, and remote monitoring and management (RMM) capabilities, all with GoTo’s remote support tools to support and troubleshoot clients’ IT assets.
GoTo Resolve for MSPs is backed up by a zero trust security architecture within an RMM solution, safeguarding MSPs and their customers from prevalent software supply chain attacks.
Key features include:
- Remote Monitoring & Management to access, control and troubleshoot device, network and infrastructure issues across iOS, Android, Windows, and MacOS systems.
- Multi-Tenancy Administration enables the separation of managed clients into distinct accounts while allowing cross-account management through the GoTo Admin partner portal.
- Professional Services Automation Integrations with industry-leading Datto Autotask and ConnectWise Manage solutions to streamline setup and user provisioning.
- Endpoint Protection Software allows MSPs to provide an additional layer of security and added value to their clients, with an integration with a leading cybersecurity software provider available soon.
- Configurable Reporting enables managers to view clients’ assets, health, performance, and customer networks individually or grouped by category to understand trends and proactively mitigate potential issues.
To learn more about GoTo Resolve for MSPs and sign up for early access, visit www.goto.com/it-management/resolve/msp
To further elevate the partner experience, the GoTo Partner Network will launch a Partner Concierge Program providing additional investment and resources to drive higher demand generation and sales for all partner organizations. This program offers tailored digital marketing campaigns, co-branded and targeted based on a partner’s unique audience, maximizing visibility with prospective customers and brings in new qualified leads. Members are supported by a dedicated Partner Concierge resource at GoTo to optimize planning, execution, and administration across the campaign.
GoTo Partner Network members can speak with their Partner Manager to learn more about participating in the Partner Concierge Program.
