Infonas has deployed the Cataworx Pre-Sales Platform to automate its sales activities. The Cataworx platform provides Infonas’ customers and wholesale partners with a secure, self-service platform for searching Infonas’ on-net service catalog, reviewing service details, availability and receiving instant online quotes. Cataworx pre-sales automation platform offers a bot-driven collaboration environment based on natural language and artificial intelligence where Infonas’ sales teams can interact with customers and wholesale partners using state-of-the-art private chat rooms, said the company.
By migrating its current processes to the Cataworx pre-sales automation platform, Infonas expects to accelerate its time-to-quote by up to 10x while also eliminating the use of email or phone communication for exchanging sales information with their customers. Infonas’ customers will have the ability to interact with the Cataworx Chatbot, Catabot, which instantly fulfills intent-driven requests for product searches, service availability, quoting and more.
“We had a great experience working with Infonas last year as one of the carriers participating in our MEF18 Proof-of-Concept,” said Brian Hedstrom, Cataworx co-founder and CEO. “Our success at MEF18, winning the silver award for our Automated Commercial Interactions technology solution, has carried forward to our engagement with Infonas as a technology provider for lifecycle service orchestration.”
Adolfo Perez-Duran, Cataworx co-founder and CTO, added: “The technology landscape in the B2B connectivity space is shifting at an unprecedented rate. We remain committed to keeping up with the latest technologies in order to enable our customers’ success. Our mission is to deliver automation solutions that enable great customer experience, greater visibility and flexible business models to technology leaders such as Infonas.”
“Cataworx has the unique set of capabilities that allow us to automate sales and commercial workflow processes, lead management and pre-sales interaction with other service providers. It ultimately helps Infonas to efficiently and rapidly deliver and procure secure connectivity to any location around the world,” stated Liam Hunt, global business director at Infonas. “This latest partnership empowers us by transforming and evolving our commercial interactions.”
Photo (Left to Right): Rafik Shafik, Infonas; Brian Hedstrom, Cataworx; Liam Hunt, Infonas