Lessonly and Zendesk Partner to Create Better Customer Experiences through Practice

Lessonly has released Lessonly for Zendesk, a tool launched in the Zendesk marketplace which brings training and practice directly into Zendesk products.

Lessonly’s practice suite offers customer service teams more effective, realistic training experiences. With a few clicks, contact center and customer experience leaders can send real-world Zendesk tickets into Lessonly where reps and agents can practice their resolution skills in a low-risk environment.

Beta testing of Lessonly for Zendesk has led to greater confidence for newly-onboarded employees and more opportunities for experienced reps to improve their skills.


“We believe that deliberate practice is fundamental to the success of any team. This is especially true for customer service teams,” said Conner Burt, COO at Lessonly. “Our platform is purpose-built to help reps and agents learn and practice the skills they need to do better work and delight customers.”

Zendesk’s powerful and flexible customer service and engagement products are designed to scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. The partnership with Lessonly will enable those same teams to integrate training into the Zendesk platform they use every day.

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“With Lessonly and Zendesk, high-touch support teams serve customers faster, drive consistent support, and elevate the customer experience through continuous training,” said Billy Robins, director of technology alliances at Zendesk. “This allows our joint customers to deliver great customer experiences regardless of channel.”

Lessonly continues to develop impactful learning and practice solutions for the growing customer service industry – especially teams using Zendesk. The two companies also recently produced “Enabling Customer Service Success in an Omnichannel World,” an ebook about empowering customer service agents so that they deliver amazing experiences.

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