LogMeIn has unveiled a new integration between LogMeIn Central and Autotask, designed to help managed service providers (MSPs) and channel partners better administrate their clients’ distributed, mobile-centric work environments.
The integration brings together the remote management and automation of LogMeIn Central with workflow management from Autotask. As a result, MSPs can create a day-to-day workflow that eliminates the need to use multiple interfaces to handle ticketing.
“We believe that today’s MSPs and IT service providers have a great opportunity to better service their clients, differentiate their services from the competition, and create new revenue streams by addressing the inherent realities of today’s mobile, distributed workforce,” said Ted Roller, vice president of channel development at LogMeIn. “By bringing together the best of Central and Autotask – tools trusted and relied upon by today’s MSPs – we can help our channel partners continuously improve their ability to monitor systems, automate tasks and better manage devices, both inside and outside of office.”
The LogMeIn Central integration with Autotask gives MSPs the ability to: generate tickets automatically when alerts are triggered; diagnose and fix remote computers directly from Autotask; configure ticket parameters that map to Autotask fields, such as Account, Priority, Queue, Ticket Type and Work Type; initiate a secure remote control session from Autotask tickets; automatically update tickets in Autotask when the following alert-related events occur: Return to Normal, Self-healing Task Started and Acknowledgement; and acknowledge alerts in Central when a ticket is closed in Autotask.
“Creating a simplified experience for our MSP customers that allow them to focus on growing their business, managing customers, onboarding new clients and increasing their bottom line is a top priority for us,” said Len DiCostanzo, senior vice president of community and business development at Autotask. “This new integration with Central allows for more effective remote management permitting MSPs to do just that.”