MegaPath Completes 2017 HIPAA Compliance Audit

MegaPath today announced that its business communications services, including Hosted Voice, Contact Center and Unified Communications, have successfully passed an annual HIPAA audit. This accomplishment demonstrates MegaPath’s ongoing commitment to delivering communications solutions that help healthcare organizations effectively serve their patients while safeguarding sensitive health information and adhering to industry regulations, said the company.

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) provides data privacy and security provisions for safeguarding medical information, specifically the saving, accessing and sharing of medical and personal health information, and standards for protecting electronic protected health information (PHI). In accordance with HIPAA requirements, MegaPath offers an Attestation of Compliance (AOC) and, on request, a Business Associate Agreement (BAA) that details each party’s rights and obligations for safeguarding PHI.

“It’s essential for healthcare organizations to focus on providing the highest quality of medical care for their patients, while also ensuring that their personal health information is protected against unauthorized access,” said Arnaud Gautier, Chief Marketing Officer, MegaPath. “Completing the annual HIPAA audit is just one example of MegaPath’s continued commitment to delivering communications services that address our healthcare customers’ technology and security challenges.”

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MegaPath’s healthcare industry solutions include:

Medical Office Phone Systems – With features such as virtual receptionist, flexible call routing options and on-demand call recording, MegaPath’s cloud phone service enables doctors and staff to stay connected and handle calls with a professional presence, from anywhere.

Unified Communications – Unified Communications enhance telemedicine by enabling doctors, technicians and staff to host remote consultations, share documents and collaborate instantly via chat, text, screen sharing, and audio and video conferencing, across devices.

Phone Integration with Everyday Applications – MegaPath’s Hosted Voice service integrates with more than 25 customer relationship management (CRM) and help desk applications, adding calling and collaboration to the applications used every day.

Contact Center – Healthcare customers can manage heavy call volumes with a customer-centric call center solution that includes call queuing, routing, and quality control features.

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