MegaPath has launched its Remote IT Support service, a standalone technical support offering for U.S.-based service technicians to remotely diagnose and resolve a variety of local area networking, computer and peripheral device issues.
“LAN and device performance issues can become costly, especially when they impact real-time applications,” said Dan Foster, president at MegaPath. “Because many small and mid-sized business customers have limited IT resources, MegaPath introduced Remote IT Support to give these customers affordable and immediate access to experienced technicians that can resolve their internal issues quickly. We have been beta testing this service since the beginning of the year with great success.”
MegaPath Remote IT Support, which is available per incident or as an annual subscription, includes the following services:
- Network Diagnosis – Certified technicians will work with the customer to diagnose critical issues that could hinder the performance of a customer’s network and devices. This option applies if the customer requires support in identifying the root cause of a network performance issue or if the customer elects to work the remainder of the issue.
- Network Troubleshooting – Certified technicians will connect remotely via an encrypted Internet connection to resolve local area network (LAN) issues including firewall troubleshooting and configuration, hardware and software support, wireless access point support, and other issues. This is a one-time troubleshooting service for a single office’s LAN and includes remote access to experienced technicians for a set fee until the issue is fully resolved.
- Network Management – MegaPath customers can subscribe for ongoing phone and remote IT support for assistance with local area network issues including firewall, router and switch troubleshooting and management, hardware and software support, third-party vendor management, VPN management, and other issues. This service option is available for a monthly fee with an annual subscription and covers end-to-end support for a single office’s LAN.
To clarify, MegaPath provides free round-the-clock technical support to its customers for MegaPath service-related issues already, but Remote IT Support is a separate, stand-alone service designed for businesses with limited resources or that lack the specialized expertise necessary to support the communication dynamics of today’s networking environment.
