MegaPath has partnered with Tenfold, a phone intelligence platform for the customer lifecycle.
Through the partnership, MegaPath is releasing a new hosted voice service add-on called MegaPath Connector, powered by Tenfold, giving customers the ability to integrate MegaPath hosted voice and MegaPath One services with more than 25 CRM and help-desk applications in a matter of minutes.
Via a simple plug-in, MegaPath Connector, MegaPath hosted voice customers can unlock click-to-dial capabilities, automatic call logging, caller-info screen pops and advanced call analytics within their CRM or help-desk applications. Supported applications include Microsoft Dynamics, Salesforce, Sugar CRM, Zendesk and Zoho.
“MegaPath is excited to bring the functionality of MegaPath hosted voice into the business applications our customers use every day,” said Arnaud Gautier, CMO, MegaPath. “Customers gain efficiencies within their CRM, including the ability to click-to-dial, automatically log calls and enter notes during a call. In addition to hosted voice, MegaPath Connector is a perfect complement to MegaPath’s unified communication service, MegaPath One, and our Call Center Premium service.
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