Mitel Launches Cloud-Based Contact Center Suite

Channel-friendly IP communications provider Mitel has released its Mitel AnyWare Cloud Contact Center solution.

The hosted, managed offering for call center communications is aimed at small and medium-sized businesses looking to avoid the upfront cost of a premise-based solution and offload management and maintenance of contact center infrastructure, since the AnyWare Cloud Contact Center is managed by Mitel in its data centers.

The solution also enables distributed workforces: customer service agents can work from home, the office or remotely, and still be part of the system’s management and reporting tools.

AnyWare Cloud Contact Center also supports integration with leading customer relationship management (CRM) applications, including, SugarCRM, Microsoft Dynamics CRM and other Telephony Applications Programming Interface (TAPI) applications.

“Companies today are under enormous pressure to be more competitive and to improve operating efficiencies and results, and a high-performance responsive contact center has become a competitive differentiator,” said Jon Brinton, president of Mitel NetSolutions. “The rich feature set available with the Mitel AnyWare cloud solution can provide small and mid-sized businesses a streamlined process to manage their contact center cost effectively and with the superior performance and integration previously only available to large organizations with large budgets.”

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