nexVortex has launched Managed Hosted Voice (mHV), a high-availability voice service for subscribers of nexVortex’s Hosted Voice offering, available via channel parners.
Consistent voice call quality and availability have always been a challenge for providers using IP-based, real-time technologies, including both trunking and hosted services. nexVortex introduced Managed SIP Trunking (mSIP) in 2016, and is now expanding its efforts to voice.
With hosted voice service, the PBX is in the cloud and the customer has an IP phone at their location and an internet connection. That internet connection presents a problem. The internet carries tremendous volumes and types of traffic and packet loss is common and can’t entirely be avoided. Since voice conversations occur in real-time, when voice packets are lost, calls get choppy, and if the packet loss is severe enough, calls will get dropped.
nexVortex’s proprietary, patent-pending solution includes a small edge device (on the customer premise), which is paired with the nexVortex Network to compensate for packet loss. It does this by intelligently duplicating, transmitting and recombining voice data packets traveling between the customer’s site and the nexVortex Network and Hosted Voice platform using multiple ISP WAN links. The statistical probability of multiple WAN links from different ISPs incurring simultaneous packet loss is extremely low.
The edge device is known as the nexVortex Edge or nVE, and has intelligent software developed by nexVortex which provides session quality management based on SD-WAN technology.
The nVE is an effort supported by nexVortex’s development partner Epygi.
“Providing our customers and partners an uncommon service experience is our passion,” said Wes Rogers, founder and chief operating officer of nexVortex. “In cloud communications, this starts with quality, availability and visibility. mHV delivers on all of these. It is built, owned and operated by nexVortex so channel partners and their customers benefit from an integrated, single-vendor solution – not third-party bolt-ons. We are truly excited about this ground-breaking solution.”