NICE is introducing the Automated Voice Trade Communication and Recording System Health Check capability as part of its NICE COMPASS solution suite.
Financial services organizations (FSOs) are under mounting pressure from financial regulators to provide accurate records of trading communications. Under MiFID II’s strict regulations, which go into effect on January 3, FSOs will have to ensure that the systems used to conduct and record trading communications are fully operational at all times, and that captured voice recordings are of high quality and usable, to avoid additional scrutiny from regulators and possible financial penalties.
For more than a decade, FSOs have relied on manual methods to perform voice trade communication and recording system checks. These methods typically require teams of employees to walk the trading floor, place test calls on turrets and phone sets, and then retrieve the recordings to confirm that all systems are working as intended. While this labor-intensive process has always been a headache for FSOs, come January 3 the sheer volume of additional testing required to ensure compliance with MiFID II will make it virtually impossible to perform this work manually.
MiFID II greatly expands the scope of regulated users, asset classes and communications that need to be recorded, by implication also expanding the number of systems and devices that need to undergo testing as well. Under MiFID II, all communications that could potentially to lead to a transaction must be recorded, instead of the previous, narrower mandate of client orders and transactions. Additionally, since manual checks are typically only performed on a small sample of devices, this leaves FSOs vulnerable to additional regulatory scrutiny and possibly extensive fines under new MiFID II regulations, if recordings of employees covered under MiFID II are not available.
MiFID II’s stricter compliance assurance requirements (which accept no excuses for lost recordings) also imply that FSOs should institute proactive alerting systems to notify if a voice trade communication system is not working, or if conversations are not being properly recorded and retained.
“Under MiFID II business-as-usual ways of performing this testing are no longer going to work,” said Chris Wooten, EVP, NICE. “In addition to increasing the number of regulated users who need to be recorded, MiFID is raising the regulatory hurdle for FSOs by requiring complete transparency and accountability. It’s no longer sufficient simply to have systems in place that enable conversations to be conducted, recorded and retained; FSOs need to ensure those systems are fully operational and all working together as planned, and provide evidence around the auditing process and results.”
The NICE COMPASS Automated System Health Check capability offers automated health checks that test all aspects of an FSO’s communication and recording processes (and associated systems) to ensure performance and call recording quality. Scheduled, automated system tests can be centrally managed and remotely performed across the entire FSO enterprise.
Checking every step in the voice communication and recording process to verify that all systems are operational, the NICE COMPASS Automated System Health Check capability also ensures that trading communications for all regulated users are being recorded with good quality audio and properly retained. The new NICE COMPASS capability also simulates calls to ensure all related components (network, gateway, PBX, recording, audio quality, archiving and retention) are fully functional and working together, automatically triggering alerts when problems arise. All health check results are viewable on a browser-based dashboard, which enables real-time proactive compliance monitoring across the enterprise.
“Mounting regulations are creating new challenges for FSOs, but these can be easily addressed through automation, and that’s where NICE COMPASS comes in,” added Wooten. “With NICE COMPASS, FSOs can overcome regulatory hurdles by centralizing oversight of the communications compliance process, and automating compliance processes that were previously handled manually. By helping to eliminate manual, error-prone processes, NICE COMPASS can potentially save FSOs millions of dollars in labor costs, while avoiding fines and reputational damage.”