NICE has updated its recording solution for Skype for Business, which brings recording and financial services compliance features to Microsoft’s latest unified communications platform.
Skype for Business, which succeeds Microsoft Lync 2013, has various capabilities for an enterprise environment, including the security, compliance and management for Lync. Expanding upon a six-year history of recording support for Lync, NICE has adapted its recording solution to meet the evolving needs of financial services sector customers as they transition to Skype for Business.
Financial institutions are facing more stringent regulatory compliance demands for proactive and precise recording, retention and retrieval of customer interactions. In order to meet the unique needs of financial sector customers, the newest release of the NICE Skype for Business recording solution supports dynamic selective recording based on the compliance policies of the bank, ensuring a lower total cost of ownership than traditional blanket recording methods. It incorporates secure, automated capture and retention, instant retrieval, advanced search, and monitoring for all voice interactions that customers of NICE have come to depend on over the last three decades.
In this latest version of Skype for Business recording from NICE, Skype calls are routed via a NICE Media Proxy, meaning that financial institutions can benefit from their previous investments in NICE’s recording solutions even as the communications platform changes.
“Our new feature for recording Skype for Business audio interactions is a natural extension of NICE’s current leadership in financial market recording,” said Chris Wooten, executive vice president, NICE. “More broadly, we expect Skype for Business to disrupt the enterprise-based unified communications market across the board in coming years. NICE is ensuring that customers using our recording solutions in their trading floor environments and elsewhere in their enterprise can fully benefit from Skype for Business.”