OVHcloud Strasbourg Datacenter Fire Prompts Caution to Partners, Customers

French cloud giant OVHcloud’s core datacenters in Strasbourg, France, was destroyed by a fire on March 10, prompting the company to issue warnings to partners and customers to activate disaster recover plans.

The company reported the fire destroyed its SBG2 datacenter, as well as four rooms in SBG1. It has multiple datacenters on the OVH facility in the city.

Firefighters were immediately on the scene but could not control the fire in SBG2. The whole site was isolated, which impacted all OVH services on SBG1, SBG2, SBG3 and SBG4. Datacenters SBG3 and SBG4 are expected to be up and running until Monday.

OVHcloud issued a statement after the fire said it will investigate the cause and apologized for the disruption to businesses.

“With our 15 data centers in Europe, our technical and commercial teams are fully invested to support our customers, implement solutions and mitigate the impact of the unavailability of our Strasbourg site.

“Our mission is to provide our customers with the highest quality of services to support their online activities and we know how important this is to them. We sincerely apologize for the difficulties and challenges caused by this fire. We are committed to continue to communicate with the greatest transparency about the cause of the fire and its consequences.”

The company also advised its partners and customers to be “vigilant” of suspicious emails in the wake of the incident.