Tapping into the social business trend, virtual meeting specialist Premiere Global Services Inc. (PGi) has launched its GlobalMeet Community forum for customer interaction and support.
Meant to be a resource for PGi’s GlobalMeet Web conferencing solution, customers can now collaborate, get answers to their technical or account questions and discuss with each other how to meet business goals with better online meetings in an interactive, online forum.
Built on the Jive Software platform, GlobalMeet supports up to 125 users and is accessible from any browser, be it desktop or mobile device.
“The social, interactive era we live in demands a different kind of customer service, and PGi is at the forefront of the movement toward collaborative customer support that drives business value,” said Christopher Morace, chief strategy officer at Jive. “The GlobalMeet Community provides a canvas for users to not only solve challenges but expand their understanding of the product, share their ideas and successes. Companies like PGi are using social business to listen, engage, and respond to their customers in a more granular, personal manner – which often leads to improved customer satisfaction and loyalty.”
The GlobalMeet Community is actually the second digital customer care community from PGi. Back in July it launched the iMeet Community, designed for users of its cloud-based video conferencing solution, iMeet. The results have been positive: the community saw more than 30,000 page views in October alone. In its first four months, nearly 20 percent of iMeet customers have registered for the forum.
“The success of the iMeet Community proves that for most people, a quick search on the Internet is a first stop for finding answers,” said Sean O’Brien, executive vice president of strategy and communications for PGi. “Giving users the ability to share ideas, post questions, and receive information opens even more doors for collaboration. With the launch of the GlobalMeet Community, we are continuing our quest to provide excellence in customer care in a format that is familiar and accessible to our users.”