Radisson Hotel Group selected Reltio’s cloud-native, software-as-a-service (SaaS) platform to unlock the power of the group’s enterprise data, accelerate its business transformation and enhance its customers’ experiences. In the hospitality business, driving the best possible outcome for customers is essential for ensuring repeat business and having the right data plays a vital role in assuring those outcomes.
Radisson Hotel Group will implement Reltio’s secure, cloud-native platform to consolidate its data in real-time across its hotels. By deploying the Reltio platform, Radisson Hotel Group can leverage accurate, consistent and comprehensive information to transform its business and improve the exceptional service its loyal customer base has come to expect.
“At the heart of Radisson Hotel Group is our brand promise, ‘Every Moment Matters.’ It is how we do business and who we are at the core,” said Nouman Ali, senior director, Global Data Governance & MDM. “Data plays a crucial role in enhancing and personalizing our customers’ experiences. Reltio is a critical partner as we embark on our digital transformation initiative. Reltio’s cloud-native solution gives us the trusted, high-quality data we need – in real-time – to deliver truly memorable moments for our guests.”
Radisson Hotel Group is one of the world’s largest hotel groups. The organization has nine distinctive brands and more than 1,700 hotels in operation and under development in 120 countries.
“The breadth of Radisson Hotel Group’s enterprise application system architecture, which expands across many hotel chains and operational units, requires a need for accurate, timely data that can help deliver an even better customer experience and drive business outcomes,” said Manish Sood, CEO, founder and chairman of Reltio. “That’s where we help. – the Reltio platform combines all of Radisson Hotel Group’s data sources into one – from loyalty, to transactions, to preferences – giving it a 360-degree view of its customers. We are thrilled to have Radisson Hotel Group as a partner, and to help accelerate the value of its data.”
To learn more about Reltio, visit www.reltio.com.