Reinvent Telecom has added Business SMS to its private-label unified communications-as-a-service (UCaaS) solution.
Business SMS allows users to send and receive text messages between their business phone numbers and smartphones, tablets or other devices. Thus, users who are unable to answer a call from a customer, supplier or colleague can respond with a text message, and receive a text in response.
Technically speaking, Reinvent’s Business SMS service enables texting between a direct inward dialing (DID) number on the Accession UC service, and an SMS-enabled device, via the Accession Communicator desktop/mobile UC client.
This allows quite a bit of convergence; for example, if a contact has Accession Communicator and a mobile number assigned to them, users can switch between sending an instant message (IM) and an SMS in the same chat window, with the ability to see chat history between IM and SMS devices.
Users also can text using their mobile phones but appear to be using their desk phone. This feature prevents employees from accessing or taking customer data with them on their personal mobile phone when they leave the company.
This allows quite a bit of convergence; for example, if a contact has Accession Communicator and a mobile number assigned to them, users can switch between sending an instant message (IM) and an SMS in the same chat window, with the ability to see chat history between IM and SMS devices.
Users also can text using their mobile phones but appear to be using their desk phone. This feature prevents employees from accessing or taking customer data with them on their personal mobile phone when they leave the company.
“Texting is increasingly popular with all demographics of users, and adding this feature to our UC services will help businesses communicate even more effectively,” said Ray Napoletano, vice president of sales for Reinvent Telecom.
Reinvent’s Business SMS service is available to Accession UC users in the United States, US territories and Canada. The service is priced on a per-user basis as an add-on to Accession Communicator.
As an added incentive for its private-label channel partners, Reinvent also has released an “Advanced UC Package” that includes Accession UC desktop/mobile, Business SMS and speech-to-text voicemail-to-email, at a discounted wholesale rate.
