RingCentral Adds Skype, Outlook Integration

RingCentral is extending RingCentral Office capabilities with greater integration into the Microsoft ecosystem.

RingCentral will provide integrations with Microsoft Outlook and Skype for Business. These will complement RingCentral’s existing integration with Microsoft Office 365.

“In today’s multi-vendor cloud application environment, enterprise customers are empowered to choose best-of-breed software solutions,” said Marco Casalaina, vice president of integrations for RingCentral. “With our open platform, we make it easy to have a seamless experience with RingCentral’s cloud communications capabilities embedded into many popular business applications. Our integrations with Outlook and Skype for Business are the latest examples of how we’re innovating and delivering a best-of-breed experience to fulfill the needs of enterprise customers.”

For businesses that rely on email and calendar functions within Outlook on the PC, the RingCentral integration adds enterprise voice capabilities, SMS, online meetings and fax. Users can set up and start conference calls with the dial-in and online meeting link from RingCentral automatically added to Outlook calendar entries, and all phone numbers and meeting links displayed in emails are clickable.

RingCentral’s integration with Skype for Business enables a multi-vendor communications environment. For example, a business may want to stay with Skype for Business for messaging, but prefers cloud communication services available with RingCentral Office. Or a business may desire to have mixed communication solutions in different locations. The RingCentral integration allows users to call either Skype for Business contacts or RingCentral contacts, as well as make regular calls to any number. In addition, users can send an SMS to anyone or easily set up a conference call or online meeting through RingCentral Office.

“We’ve experienced first-hand the enterprise grade cloud PBX capabilities of RingCentral,” said Wayne Lerario, sales manager for Nutmeg Technologies, a channel partner and customer of RingCentral. “Now with RingCentral’s Skype for Business integration, we can have the best of both worlds, without sacrificing reliability and superior voice quality. As an experienced technology reseller specialized in communication services, we’re hearing from an increasing number of our clients who want to be empowered with both Skype for Business messaging services and RingCentral Office. It’s great to see we can address both needs and offer a smart and simple way to do it with the new integration from RingCentral.”

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