Sponsored Content: Uncommon Industries that Benefit from Unified Communications

This post was sponsored by Bicom Systems, a leading provider of VoIP phone systems and cloud services.

Call center is the first industry that comes to mind when I think of a company that benefits from unified communications. After that, I think of government, enterprise, or SMB. Unified communications solutions have benefits for any sized company! I recently came across four uncommon industries that would benefit from using unified communications.


“This is a collect call from Joe’s Correctional Facility, do you accept the charges?”
Did you know, as per the Prison Policy, that by accepting a collect call from a prison inmate, may cost you $1.50 per minute?”

Prisons have people who must communicate with their friends and family. They require a secure telephony solution on which calls can be monitored and recorded. Implementing a UC solution for inmates to use to communicate will:

  • Enhance security
  • Provide a CDR list
  • Improve the call billing system
  • Upgrade calling features for inmates

Take a look at the work Bicom Systems did with Wateen Telecom! They came to Bicom Systems looking for a telephony system for the inmates of the Punjab Prison System in Pakistan. Read the case study here.


The timeliness of information being received can, unfortunately, mean life or death. Physicians and medical staff need reliable, efficient, and accurate information in real-time.

Implementing a proper unified communications solution will allow other physicians and medical staff to collaborate in a timely manner. Features like fileshare and instant messaging are more secure to share confidential patient files.

Installing a mobile unified communications application will enable medical staff to be available whenever. To learn more about the healthcare industry using hosted solutions, check out this blog post.


Today, everything can be done on your mobile device. For example, Real Estate Agents can use an app that scans the lockbox on the door of the seller’s house to gain access.

Even though most agents work for a company, they are often solo workers. Sometimes they must collaborate with other agents or agencies to find the perfect house for their client. Unified communications help support these collaboration abilities!

UC applications are a great way to instant message, call, and file share with other agents and/or agencies. It is secure, efficient, and effective.

Real Estate Agents can also install a mobile unified communications application on their mobile devices. They can be reached at any time of the day, in or out of the office. By doing so, they do not need to give their personal telephone numbers to clients. The clients can call the real estate agent’s work line, and it will be transferred to their mobile UC application.


In a large city, to hail a cab, you would stand on the street corner with your hand in the air. But in a small town, you would need to call and schedule a car to pick you up. A person would call the taxi company number, ask for a car to pick them up, and relay the address. The dispatcher will then ask what taxi cabs are available in the area. Then a driver is sent to pick up the caller.

Unified Communications is extremely handy for Taxi drivers to use when receiving this information. Dispatchers can send information like pick up address and drop off address, so that drivers can plan their route.

Like Real Estate agents, some taxi drivers are private workers. As mentioned above, instead of giving out your personal phone number, you can be reached on your mobile UC application.

Drivers can easily hand out their work phone numbers to customers who want to pre-book their pick up cab. This way, the customer does not have to call the dispatch line and risk getting a different driver.

Can you think of other uncommon industries that benefit from using unified communications? Let us know by sending our sales team an email to sales@bicomsystems.com.

Laura Kyle is a marketing assistant for Bicom Systems (www.bicomsystems.com).