TBI, a national technology brokerage firm, announced the addition of SupportLogic and Google Chrome OS devices to its supplier portfolio.
SupportLogic delivers a continuous support experience (SX) platform, which enables companies to understand and act on the voice of the customer in real-time to improve service delivery, along with building healthy and profitable customer relationships.
Leveraging AI, SupportLogic’s machine learning and natural language processing technologies extract signals from unstructured data inside customer interactions. Unlike survey-based tools that provide a static snapshot of biased responses, these signals drive predictive, actionable insights that help reduce customer escalations, prevent potential customer churn and improve support agent performance.
The trademarked SupportLogic’s SX Platform is a great addition to partners using CRM and other customer experience offerings, as SupportLogic can be integrated with these systems to increase the value channel partners bring to every CX initiative.
The addition of Chrome OS devices for customers considering Contact Center as a Service (CCaaS) solutions for their businesses is a major addition to TBI’s portfolio.
According to Deloitte, 77 percent of service organizations are adopting or accelerating remote work options due to the impact of COVID-19. As a result, more customer support agents are taking calls from their homes rather than the traditional office space.
While businesses have adapted to this new way of work and have migrated many of their contact center solutions to the cloud, agent devices have been left behind. Chrome OS offers businesses a cloud-first OS for devices, remote management and a productive agent experience that can secure and optimize contact centers.
As part of Google’s Chrome Enterprise Recommended program, Google has worked with 10 CCaaS providers to validate their market-leading solutions, including TBI suppliers 8×8, Five9, Genesys, RingCentral, NICE CXone, Dialpad, and Vonage.
By partnering with TBI, Chrome OS is focused on working with channel partners to drive adoption of Chrome OS devices in the mid and enterprise contact center markets. This partnership offers these benefits to the channel:
- Increased revenue with Chrome OS device sales – Earn one-time upfront incentives when selling Chrome OS devices (Chromebooks & Chromeboxes) with CCaaS.
- Access to Google-sourced leads – Top Channel partners will have the chance to engage with the Chrome OS sales teams on UCaaS and CCaaS customer opportunities.
- Faster CCaaS deployments – Realize CCaaS revenue faster and keep customers happy when deploying with Chrome OS.
or more information visit www.tbicom.com