TeleMate.Net Software has introduced the Universal UC Analytic solution for unified communications analytics.
TeleMate can provide intelligence across voice, video, IM/presence, contact centers and other data network systems, including providing visibility into blended Cisco, Microsoft, Polycom, Acano, Vidyo, Avaya and Unify deployments. The idea is to provide both high-level and granular visibility into how the technology is being used, adoption rates, quality of experience and the impact on the network.
“Our Universal UC Analytics capabilities are game changing,” said Steve Tabaska, TeleMate’s CEO. “A consistent theme from our customers are the challenges with managing siloed tools to help them stitch together inadequate information. Having accurate real-time information is the foundation for solid decision making within any business.”
“TeleMate has 30 years of experience collecting, normalizing and binding extremely complex data into easy to understand actionable information,” said John O’Reilly, president and COO of TeleMate. “Chances are, we have encountered and cleared hurdles that competitors and service provider who have adopted a build strategy, have yet to encounter.”
TeleMate offers interactive heat maps for executives, trending line graphs for IT and granular user trending details for business stake-holders.
