Telesystem has ramped up its channel account management efforts by adding dedicated resources to assist agents with customer engagement and retention.
Industry veteran David Tishler, pictured left, joins Telesystem with over 20 years of experience managing both SMB and large international accounts. Additionally Reginald Blackshear, who previously led enterprise support for 10 years at LSI, returns to Telesystem in this new role following a stint as a support manager at Momentum Telecom.
“Ensuring a great customer experience is among the most important aspects of the service that we provide to our clients,” said Vice President of Channel Sales Bruce Wirt. “In Reginald [Blackshear] and David [Tishler], we have two extremely talented industry veterans that have made a career out of maximizing organizational engagement with clients of all sizes. This team will give our end users an additional resource at Telesystem beyond that of our external channel partners and will allow our partners to focus on upsell opportunities and generating new business.”
Telesystem recently won multiple channel related awards from multiple publications due to their enterprise support and commitment to the indirect channel.
“I look forward to helping our agents and channel managers stay focused on growth,” said Tishler. “I am passionate about growing relationships and share of wallet.”
“I am happy to be back with Telesystem in a role that I can put my years of customer relationship management experience to good use,” added Blackshear. “Our agent relationships have always been important to me as well, and in this role I can put both together to create a great customer experience.”
Telesystem serves over 21,000 customer locations in 46 states and four international destinations and works with 11 of the top 20 national master agencies.
