Tone Releases ReliaTel

ANAHEIM, Calif. — Tone Software Corporation, a provider of comprehensive voice quality and network monitoring and management software for converged telecommunications and IT infrastructures, announced the latest release of its ReliaTel VoIP and Unified Communications (UC) Service Assurance solution, 4.1, which offers proactive monitoring and management for Microsoft® Lync® UC environments.

The adoption of Microsoft Lync as a UC platform is growing exponentially, with Microsoft reporting the platform experienced a 250 percent growth rate overall this year. Many enterprises view Lync as a cost-effective strategy to incorporate unified communications into their existing IPT environment utilizing their existing Windows network architecture, and their users’ existing desktop resources.

While this strategy can yield significant ROI, it also creates additional strain on the IP network, and the system resources of every Lync user’s desktop — a strain that can seriously jeopardize the expected UC benefits of collaboration, unified messaging and increased user productivity.

The ReliaTel VoIP and UC Management solution for Microsoft Lync proactively manages the Lync UC environment, inclusive of the underlying IPT network, primary VoIP switch, third-party SBCs and network transport devices, end users’ desktop resources, and users’ softphone call quality.

Enterprises embracing Lync as their UC platform can leverage ReliaTel’s real-time multi-platform management to achieve centralized management of quality, performance and capacity across their entire VoIP and Lync UC environment — all through a central pane of glass.

“ReliaTel for Lync addresses the needs of operations teams requiring visibility into Lync-driven UC quality and service levels,” said Amit Kapoor, director of strategic technology for Tone. “Leveraging ReliaTel’s core competency of multi-platform VoIP and UC management, the new 4.1 release delivers not only deep visibility over Lync UC services, but also additional real-time performance dashboards and expanded QoS trending reports for both Avaya and Cisco, providing deeper operational intelligence across the entire communications ecosystem,” he stated.

For MSPs, the ReliaTel Lync management capabilities open additional doors into client sites integrating Microsoft Lync into their environment, enabling service providers to easily expand their service portfolio to offer management services over a broader range of UC technologies — without increasing their operational overhead or service delivery costs.

Combined with ReliaTel’s multi-vendor, multi-platform management support, multi-tenant design, and deep VoIP QoS monitoring and analytics, the solution provides a single, centralized platform that MSPs can leverage to deliver full management services that consistently meet and exceed SLAs without the need to increase support staff or purchase multiple tools.

ReliaTel 4.1 is available immediately. Please visit for more information.

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