One of the world’s largest government-affiliated service organizations, which has reach to every home in the United States, has awarded United Network Services Inc. (UNSi) a renewed contract valued at more than $30 million. The five-year contract (with three, three-year renewal options) provides an aggregated broadband solution for more than 7,500 branch offices located throughout North America. In addition to the broadband component, the contract calls for an integrated billing and IT vendor management solution.
“We are proud to receive a renewed contract with this organization to continue to streamline their broadband solutions and to improve their IT vendor management and billing platform,” said Francis John, president and CEO of UNSi. “Being awarded this contract again is a true testament to our company’s network expertise and dedicated customer service that we have provided to this business entity since 2004. We have built a strong partnership with them over the years, and are continually working together to provide cost-efficient solutions that match their current business and technology objectives.”
UNSi has been providing services to the customer service organization since 2004. The renewed contract follows a cost-savings plan that UNSi previously spearheaded, which achieved bandwidth upgrades at more than 62 percent of the branch locations with no additional cost, and with no service interruptions during upgrades. Under the terms of the new contract, UNSi will continue to provide a streamlined broadband and network solution specifically delivering high-speed business-class broadband/Internet connections to branch sites nationwide, with reach to even the most remote locations.
Previously, UNSi custom designed an electronically integrated billing system, which provides automated back-office administrative support, and consolidated billing – the organization will continue to leverage that solution.
“UNSi’s relationships with over 2,000 broadband providers nationwide allows it to manage the myriad service provider relationships, regardless of how geographically dispersed they are,” the company noted. “This large service organization receives one bill from UNSi, instead of various bills from hundreds of service providers, and UNSi manages all vendor relations.”