Tech distributor Westcon-Comstor has signed an agreement to carry Servion’s ServCloud hosted contact-center-as-a-service (CCaaS), available through its BlueSky marketplace.
Cloud-based contact center solutions are expected to increase 23.6 percent compounded annually, reaching $15.67 billion in total market size by 2021, providing solution providers with a high-growth, high-demand solution to take to their customers.BlueSky is a cloud and service management platform that includes a marketplace, analytics and other capabilities to help partners promote and grow their cloud businesses.
Powered by Cisco Systems’ Cisco Hosted Collaboration Solution, ServCloud offers end-to-end capabilities across voice and multi-channel interactions.
“Businesses are moving towards more omnichannel communications by engaging customers in a variety of ways—voice, email, chat, social media and more,” said Matt Karst, senior director of cloud at Westcon-Comstor. “It’s the perfect time for solution providers to talk to customers about better managing all the incoming data and analyzing the customer journey. As a hosted solution, ServCloud allows solution providers to enter the CCaaS space with minimal investment and ramp-up time.”
“We strongly believe in Comstor’s distribution leadership and expertise in the contact center market,” added Ashish Koul, senior vice president and general manager, Americas, Servion Global Solutions. “ServCloud presents an excellent new-business opportunity for Westcon-Comstor’s large network of channel partners and we will work closely with them to identify and enable solution providers focused on strengthening customer experience strategies.”