Windstream Adds Avaya Aura for UCaaS

Windstream is tapping Avaya to expand its managed unified communications (UC) service offerings to include the Avaya Aura suite. Windstream’s partners will be able to offer business customers access to UC, mobile and desktop collaboration, messaging, analog or VoIP lines and desktop video as part of a subscription-based service.

“With Windstream’s vast experience as one of the nation’s largest Avaya channel partners, coast-to-coast network footprint and a growing number of enterprise-class data centers, we are able to offer customers of all sizes UC capabilities, helping them become more productive and competitive – all without the upfront capital costs of a traditional UC solution,” said Tim Whelehan, vice president of business development for Windstream.

This collaborative unified communications as a service (UCaaS) effort will provide customers access to company-wide collaboration and support of unified communications and contact centers, targeted to meet the needs of small to mid-sized businesses.

“As more companies turn to cloud-based delivery for unified communications, Avaya’s collaborative cloud is a solid foundation that can enable Windstream to offer an innovative experience with significant benefits to their customers,” said Joe Manuele, vice president of global service provider-system integrator alliances and cloud GTM for Avaya.

As with many of Windstream’s managed services offerings, the solution will include round-the-clock remote and onsite monitoring and support.

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