ZOOM International has appointed Bill Devlin to vice president of worldwide product management. He will lead product innovation and development for ZOOM and align the company’s vision and strategic initiatives.
Previously, he was principle product manager at Genesys/Interactive Intelligence, where he led the development of PureCloud products from inception. Prior to that, Devlin was director of technical training and sales engineer at AudioCodes and a software and systems engineer at Nortel. Over his career, he has designed comprehensive contact center solutions, including modern and open APIs, telephony, omnichannel interactions, voice of the customer, analytics, quality management, workforce management and continuous contact center improvement.
Devlin will be tasked with building a team to deliver on the company’s product roadmap. In addition, he will be a driving force behind ZOOM’s business and cloud strategy, go-to-market efforts and technology platforms.
“ZOOM represents a tremendous opportunity to apply the core product philosophies I’ve built over the years,” said Devlin. “Both the customer-centric culture and leadership team at ZOOM are a great fit for product management to excel and build products people love. I believe that ZOOM can revolutionize how brands deliver on customer experience and optimize the contact center across people, process and technology. I’m very excited to help ZOOM grow at this stage in its lifecycle.”