Managed voice and cloud service provider AireSpring has launched AireContact, a cloud-based, managed contact center suite for enterprises and service providers. It’s an all-in-one virtual cloud-based software and network solution that provides an alternative to heavy premise-based enterprise-class contact center solutions.
AireSpring recently acquired hosted contact center provider simplyCT. It then added software capabilities and bundled in its managed end-to-end network to bring AireContact to market. So, it’s delivered from the cloud via AireSpring’s MPLS and managed IP network.
“Recent market research of companies using cloud-hosted contact centers indicates that the one thing that remains consistent in their service is inconsistency,” said Daniel Lonstein, COO of AireSpring. “These companies’ No. 1 pain point is erratic voice quality due to service being provided over the public Internet.”
AireContact, available via the company’s channel partners, lets users manage in-bound, out-bound, and hosted contact center services across all channels of communications including complete integration with social media platforms. Companies can also customize their configurations and capabilities to support campus environments and remote offices, as well as residential locations for telecommuters.
“AireContact’s cloud-based contact center solution provides customers fully managed connectivity, end-to-end QoS and support, and SLA guarantees 24x7x365, enabling fully flexible, feature-rich capabilities that deliver consistent voice quality as well as a highly reliable solution for small, medium, and enterprise businesses seeking to improve their customer outreach and support requirements,” Lonstein added. “Our nationwide managed IP network features the largest national footprint and interconnection with dozens of carriers, including AT&T, Verizon, Sprint, CenturyLink, Windstream, XO, and many more.”
