BCN announced today it has expanded the roles of two BCN vice presidents as part of a continued plan to structure the company for the future growth and support of BCN partners and customers.
BCN has named Andrew Rosen as Vice President of Operations & IT Services. Rosen most recently served as Vice President of Billing & IT Services. In his expanded role Rosen is responsible for order processing, account provisioning, and end user billing and payment processing as well as maintenance and repair. His role also includes the functionality of the company’s back office system, and the operation of BCN’s customer and agent web portals, as well as the Company’s corporate IT infrastructure. Rosen is also responsible for the management of BCN’s Managed IT Services and VoIP Engineering departments and the company’s margin assurance analysis functions.
At the same time, BCN has named Jeanne Duca as Vice President of Brand, Enablement & Experience. Duca joined BCN in 2016 as Vice President of Marketing. In her expanded role, Duca will continue to focus on the ongoing development and nurturing of the BCN brand. In addition to marketing, her organizational scope now includes the development and execution of pre and post-sale enablement programs in the areas of special pricing and cost analysis audits and customer experience.
Rosen and Duca, along with BCN vice president of sales Michael Ginsburg, will design and implement strategies to support increased engagement with the nationwide BCN partner community and the ultimate satisfaction of BCN customers. The three report to BCN President and COO, Julian Jacquez.
“As the Company’s three key Vice Presidents, Michael, Andrew, and Jeanne are uniquely positioned to continue BCN’s forward momentum. We fully expect that their deep understanding of not only their key functional areas, but also of our partner and customer audiences will significantly contribute to our ongoing success. This is an exciting time for our Company and we look forward to the leadership they will individually and collectively provide,” said Jacquez.