CarrierSales Appoints Jon Heaps as Channel Chief

Utah-based master agency CarrierSales has announced the appointment of Jon Heaps as vice president of sales.

Heaps will be responsible for directing CarrierSales’ ongoing channel initiatives in telecom, mobility, cloud and data. A longtime channel veteran, Heaps has more than 20 years of experience in sales, marketing and business management with leading software technology and telecommunications providers, including inContact, Qwest Communications and 2021 Interactive Software.

“Bringing Jon on board is the next step in our growth and evolution,” said Richard Murray, president of CarrierSales. “In addition to his market know-how, he represents everything that I want CarrierSales to stand for: relationships, integrity and standing up for the partner and the customer.”

Prior to CarrierSales, Heaps was vice president of channels at call center specialist inContact. He also held the position of vice president of long-distance sales and operations during his 11-year stint there. As such, one of his guiding initiatives for 2015 will be to broaden CarrierSales’ contact center focus; it’s a growing market that requires a consultative sale and offers a next-generation market opportunity for the company’s agents, VARs and other partners.

“CarrierSales has built a different kind of master agency, and it’s one of the best-kept secrets in the channel,” Heaps said. “Rather than being all things to all people, we look to set ourselves apart in our customer engagement model and the ability for our partners to fulfill real-world business needs with a diverse and tactical portfolio. I’ve never been as excited as I am now to be a part of this industry.”

In addition to contact centers, mobility will be another initiative for 2015, he added. The company recently completed the acquisition of another master agency, CMS, which brings a focused competency in wireless services and mobility management into the CarrierSales stable. And, the agency will continue to offer focused IT services, like virtualization and data center services, as part of a package with connectivity.

“The success of our channel partners and supporting the business viability of our end users guides everything we do, so we try to be strategic in how we approach the market, rather than transactional,” said Murray. “We were one of the first movers in the market when it comes to rolling out cloud services for agents to sell, and we added hosted voice and cloud contact centers to the portfolio much earlier than most of our peers. I’ve known Jon for a long time, and I’m confident that his deep cloud and contact center proficiencies will keep us and our partners out in front of those and other high-value opportunities for a long time to come.”

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