Content Guru, a European leader in cloud contact center technology, announced its partnership with British managed-services provider, Wavenet. The move is part of Content Guru’s strategy of integrating with high-value partners in key markets.
Content Guru and Wavenet’s alliance is built upon a shared mission to deliver outstanding and transformational communications technology to organizations across the United Kingdom. With more than 15 years’ experience in delivering contact center as a service (CCaaS) to organizations in every sector, from health care to finance, Content Guru is expanding its worldwide operations to meet fast-growing demand for cloud-based omnichannel customer engagement and experience solutions.
A trusted provider for any organization transforming its contact center and customer experience offering, Content Guru is a perfect match for Wavenet, which is positioned as an innovative, established and respected provider of telecoms and technology solutions.
Content Guru’s cutting-edge solutions have enabled its customers’ mission-critical services to keep going through unprecedented strain. These customers include the National Health Service (NHS), UK Power Networks and Rail Delivery Group. Meanwhile, Wavenet has equipped customers including DVLA, NHS and National Lottery Heritage Fund with state-of-the-art solutions to enhance their operations.
Philip Grannum, Chief Commercial Officer at Wavenet said: “Wavenet is thrilled to have Content Guru on board as a partner alongside some of the top technology providers on the planet. We pride ourselves on providing the very best data, voice, contact centre, IT and technology services to over 8,000 enterprise and SME customers, and we are looking forward to what we can achieve using our combined expertise.”
Along with the partnership announcement, Wavenet has been selected by the U.K.’s Driver and Vehicle Licensing Agency to transform its contact center using Content Guru’s storm cloud solution. Storm will enable the agency to achieve its vision of an exceptional customer service experience. Features include workforce optimization, unified communications and full PCI-DSS compliance for secure payment processing.
