Aspect Software has added Integrated Voice Solutions (IVS) to its North America channel partner program. A long-time partner of Voxeo, an Aspect company, IVS will now be including Aspect’s interaction management solutions in its portfolio to deliver large on-premise and hosted enterprise applications.
“The addition of self-service and migration competencies of partners like IVS is vital for Aspect to be able to maintain and grow Aspect’s reach and increase our market leadership,” said Tom Shepherd, vice president of worldwide channel and alliance sales at Aspect. “IVS’ full range of on-premise and on-demand delivery solutions and their deep experience as a Voxeo Migration Expert will deliver financial growth for both companies and improve the customer experience for end customers.”
IVS is a provider of contact solutions technology; its Arca+ migrates application code directly to native CXP or VXML, allowing end-of-life customers to easily move forward without the high cost of redevelopment.
“Based on the success of the Voxeo partnership, we were thrilled to expand our interaction practice with the addition of Aspect’s Interaction Management solutions. These solutions make it possible for us to align our customers’ needs with the latest omni-channel technologies,” said Jay Bolton, chairman of IVS. “The capabilities of Aspect’s Interaction Management solutions enable consumers to start a conversation in one channel and seamlessly continue in another, facilitating immediate and meaningful actions.”
